Refund & Cancellation
Customer refunds
Unless stated otherwise on the event page, tickets are refundable until sales close or up to 48 hours before doors open, whichever is earlier. After that window, refunds are at the organizer's discretion except where the event is cancelled.
Checked-in tickets
Tickets that have been scanned at entry cannot be refunded through the platform. Partial refunds for unused admits on couple or group passes are not supported unless the organizer approves manually.
Event cancellation
If the event is cancelled, eligible orders receive a full refund to the original payment method via Razorpay. Processing may take 5–10 business days depending on your bank.
Admin processing
Staff-initiated refunds for large batches require a second approver before funds are sent. You will receive email confirmation when a refund completes.